We do business in a different way, just ask our clients. Our business philosophies are more than simple mission statements and goals, they are truly the cornerstone of every decision we make. We hire our staff and our vendors based on these principles. And while these philosophies may not always result in high profits, we know that they add up to substantial dividends where it counts - customer loyalty, customer satisfaction and customer success. And that's why we started our own business in the first place.
Deliver projects on-time and on budget.
Our commitment to customer service has resulted in a 100% on time, on budget delivery ratio unmatched by other web site development companies. Most of our projects are performed on a fixed bid at rates that are typically half of what our clients had been quoted by other companies. We believe in setting expectations and then exceeding expectations. It's the way we expect to be treated by our vendors and it's the way we do business.
Consult. Don't "service".
We know that you can find web designers and developers that will work 'on the cheap'. While it's a great way to meet your short-term budgetary needs, we believe that it's a horrible way for you to achieve your long-term goals for your web site and your business. We believe you need experienced internet professionals. We've been building web solutions since 1993 - the beginning of the 'internet age'. We understand that it's our responsibility to consistently offer our clients ideas, solutions and strategies. We do this before a project, during a project and after a project. This philosophy has resulted in a 100% client retention rate. Furthermore, it's led to over 90% of IWS' new clients being referrals from existing clients.
Deliver measurable outstanding results.
On average, our clients see a return of three to four times their initial investment either in new business or cost savings. This isn't an accident. We strive to plan and create solutions that deliver these types of superior results. Odds are, if we don't believe we can deliver these types of results, we will simply not help you. Your success is in our best interests and we see ourselves as an ongoing partner in your business' development. We recognize that our success in achieving that goal is predicated on our continuing ability to surpass your expectations.
Provide complete solutions.
In addition to our unmatched cosulting services, IWS offers superior web site hosting solutions through its subsidiary, IWS Hosting’s web servers are located in one of the fastest, most secure datacenters in the world located in Los Angeles, CA. Our state-of-the-art Windows 2003 platform servers enjoy some of the world’s best internet connectivity via OC-192 internet backbone fiber and redundant networking.
IWS Hosting clients expect and receive unequaled technology and technical support at prices well below that of the ‘major’ hosting services providers. Additionally, with domain name registrations and renewals as low as $10/year.
Be there.
Ask our clients why IWS is different and you'll probably hear that it's our responsiveness. In some cases that simply means that we're available to answer a phone call or an e-mail 24x7x365. But we also believe it's because we're there to act as a sounding board for new ideas or new approaches to the clients' marketplace. We are aware of why clients leave their current internet developers, we hear it all the time. What we hope to never hear is those same things being said about us.
We have to earn your business and we're confident that we will.
Our confidence is based on simple hard facts: